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Privacy Policy

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Effective Date: 12-11-2024

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At JWS Pizzeria & Grill LLC ("we," "our," or "us"), located in Newbury, Ohio, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website https://www.johnnyspizzaandgrill.com/ ("Site") or use our online ordering and payment services.

By using our Site and submitting your personal information, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect both personal information and non-personal information when you interact with our website, place an order, or make payments.

Personal Information

Personal information is any information that can be used to identify you, such as:

  • Contact information: Name, email address, phone number, and delivery address.

  • Payment information: Credit card or other payment details (which are processed securely by a third-party payment processor, and we do not store full payment information).

  • Order details: Information related to the items you order, special requests, and delivery instructions.

Non-Personal Information

Non-personal information is data that does not personally identify you, such as:

  • Browser and device information: IP address, browser type, device type, and operating system.

  • Usage data: How you navigate and interact with our website (e.g., pages viewed, time spent on the site, etc.).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order fulfillment: To process and complete your online orders, including delivery or pick-up.

  • Payment processing: To securely process payments for your order through our third-party payment processor.

  • Customer support: To respond to your inquiries, provide assistance, and address any issues with your orders.

  • Marketing and promotions: If you opt-in, to send you promotional emails, newsletters, or updates about special offers, events, and new menu items. You can opt out of marketing communications at any time by following the instructions in the email.

  • Improving our services: To analyze site usage, improve the website functionality, and enhance customer experience.

  • Legal compliance: To comply with applicable laws, regulations, or legal requests.

3. How We Protect Your Information

We are committed to ensuring that your personal information is secure. We implement industry-standard security measures to protect your data during transmission and storage. Specifically:

  • Encryption: Your payment details are encrypted using SSL (Secure Socket Layer) technology during transmission to prevent unauthorized access.

  • Third-Party Payment Processors: We use trusted third-party payment processors to securely handle your credit card transactions. We do not store your full credit card information, and it is processed in compliance with PCI DSS standards.

  • Access Control: We restrict access to your personal information to employees and contractors who need it to fulfill your order or provide customer support.

While we use reasonable measures to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

4. Third-Party Services

We may share your information with third-party service providers in order to process payments, deliver food, or manage website functionality. These third parties are contractually obligated to protect your personal information and use it solely for the purposes for which it was provided.

Our third-party service providers include:

  • Payment processors: To securely handle online payments.

  • Delivery services: To fulfill orders and manage delivery logistics.

  • Website hosting: To maintain the functionality and security of our website.

Please note that these third-party services may have their own privacy policies governing their use of your personal information. We recommend reviewing their policies to understand how your data is used and protected.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, understand how you interact with our site, and provide personalized content.

Types of cookies we may use include:

  • Essential cookies: Necessary for the website to function properly (e.g., to process your order).

  • Analytics cookies: To collect information about how users interact with our website and to help us improve our services.

  • Advertising cookies: To deliver targeted ads based on your preferences.

You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of the site.

6. Your Rights and Choices

As a resident of Ohio, you have certain rights with respect to your personal information:

  • Access: You may request a copy of the personal information we hold about you.

  • Correction: You can request to correct any inaccuracies in the personal information we have collected.

  • Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or business purposes).

  • Opt-Out of Marketing: You may opt-out of receiving marketing emails by clicking the unsubscribe link in the email or by contacting us directly at [email address].

To exercise any of these rights, please contact us at 440-564-1331.

7. Children’s Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this Privacy Policy will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Ohio. Any disputes arising from or relating to this Privacy Policy shall be resolved in the courts located in [Insert County], Ohio.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, or if you wish to exercise your rights, please contact us at:

JWS Pizzeria & Grill LLC
12399 Kinsman Rd
Newbury, OH 44065
Phone: 440-564-1331

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