top of page

Secure Checkout Policy

​

Effective Date: 12-11-2024

​

At JWS Pizzeria & Grill LLC, located in Newbury Township, OH, we are committed to ensuring that your online ordering and credit card transactions are as secure as possible. We understand that privacy and security are important to you, and we take every step necessary to protect your personal and payment information during the checkout process.

By using our website to place an order and provide payment information, you agree to the terms outlined in this Secure Checkout Policy.

1. Secure Payment Processing

To ensure your payment information is protected, we utilize industry-standard security technologies and practices, including:

  • SSL Encryption: Our website employs Secure Socket Layer (SSL) encryption, which secures the connection between your browser and our servers. This ensures that all personal and payment information you submit is encrypted and safe from unauthorized access.

  • Third-Party Payment Processor: We use trusted third-party payment processors to handle your credit card transactions. These processors comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your payment data is secure during transmission and storage. We do not store your full credit card information on our servers.

  • Tokenization: For added security, payment processors may use tokenization to convert your payment information into a token, which is then used for transaction processing. This ensures that sensitive data, such as credit card numbers, is not retained in our system.

2. Privacy and Confidentiality

We value your privacy and treat your personal and payment information with the utmost confidentiality. The information we collect during the checkout process (such as your name, address, phone number, and payment details) will only be used for the purpose of processing your order and completing the transaction.

  • No Sharing of Payment Information: Your payment details are processed securely by our third-party payment processors. We do not share, sell, or disclose your credit card information to any unauthorized third parties.

  • Secure Personal Information Handling: Your personal data, including your name, email, phone number, and address, is used only to process and deliver your order. We do not sell or rent your personal information to third parties for marketing purposes.

3. Fraud Prevention

We implement advanced fraud detection mechanisms to protect both our customers and our business from unauthorized transactions. We monitor for signs of fraudulent activity and, in some cases, may ask for additional verification to confirm your identity before processing the order.

4. Order Confirmation and Receipt

Once your payment is successfully processed, you will receive an order confirmation via email or SMS (depending on your provided contact details). The confirmation will include a receipt of your transaction, your order details, and an estimated time of delivery or pickup.

5. Cookies and Tracking Technologies

To provide you with a seamless checkout experience, we use cookies and other tracking technologies on our website. These technologies help us:

  • Remember your preferences and items in your cart.

  • Track your progress during the checkout process.

  • Provide an optimized user experience.

You may choose to disable cookies in your browser settings, but please note that this may affect your ability to complete a transaction.

6. Compliance with Payment Card Industry (PCI DSS)

We adhere to PCI DSS guidelines, which are the security standards for companies that handle credit card transactions. These standards ensure that your payment information is protected and processed according to the highest security standards.

7. Security Best Practices for Customers

While we take steps to ensure the security of your payment data, we recommend that you also follow best practices to further protect your information:

  • Use a secure and private network when placing online orders (avoid using public Wi-Fi).

  • Ensure that the website's URL starts with “https://” and has a lock icon in the browser address bar, indicating that the connection is encrypted.

  • Monitor your bank statements for any unauthorized charges, and contact us immediately if you notice any suspicious activity.

8. What Happens if There's an Issue with Your Payment?

If there is an issue with processing your payment (e.g., a declined card, incorrect payment details), we will notify you via email or phone to resolve the issue. We may ask you to update your payment information to complete your order.

If you believe there has been an error or fraudulent activity related to your payment, please contact us immediately at 440-564-1331 or email us at [Insert Email Address]. We will work with you to resolve the issue promptly.

9. Changes to This Secure Checkout Policy

We reserve the right to modify or update this Secure Checkout Policy at any time. Any changes will be posted on this page, and the updated version will have an updated "Effective Date." By using our website to place orders, you agree to the terms of the most current version of this policy.

10. Contact Us

If you have any questions or concerns regarding our Secure Checkout Policy, or if you need assistance with your online order, please contact us at:

JWS Pizzeria & Grill LLC
12399 Kinsman Rd
Newbury Township, OH 44065
Phone: 440-564-1331

bottom of page