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Shipping & Delivery Policy

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Effective Date: 12-11-2024

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Thank you for choosing JWS Pizzeria & Grill LLC! We are committed to providing you with delicious food and excellent service. Below is our Shipping & Delivery Policy, which outlines how we handle orders, deliveries, and pickup options. Please read this policy carefully to understand our procedures for getting your food to you in a timely manner.

1. Order Processing

Once your online order is confirmed and payment is processed, we begin preparing your food right away. We strive to prepare all orders as quickly as possible, but please note that times may vary depending on order volume, peak hours, and availability of ingredients.

  • Processing Time: Most orders are prepared and ready for delivery or pickup within [Insert Time Frame] minutes. Delivery times may vary depending on your location and order size.

  • Order Confirmation: After placing your order, you will receive an order confirmation via email or text, including your estimated delivery or pickup time.

2. Delivery Options

We offer delivery to customers in the Newbury Township, OH area. We use our in-house delivery team or trusted third-party services to get your order to you quickly and safely.

  • Delivery Radius: We currently offer delivery within a 8-mile radius of our restaurant located at 12399 Kinsman Rd, Newbury Township, OH 44065.

  • Delivery Charges: A delivery fee may apply, depending on the distance from our restaurant. The exact delivery charge will be calculated at checkout and added to your total order.

  • Delivery Times: Delivery times may vary based on location, traffic, and order volume. We do our best to deliver your order within the time frame provided, but delays may occur during peak hours or adverse weather conditions.

  • Delivery Hours: We deliver during the following hours: Monday to Thursday, 10:00 AM - 7:30 PM. & Friday to Saturday 10:00 AM - 8:30 PM Orders placed outside of delivery hours will be scheduled for the next available delivery time.

3. Pickup Options

If you prefer to pick up your order, we offer in-store pickup at our restaurant.

  • Pickup Location: All pickup orders can be picked up at 12399 Kinsman Rd, Newbury Township, OH 44065.

  • Pickup Time: You will receive an email or text when your order is ready for pickup. Typically, pickup orders are ready within [Insert Time Frame] minutes from the time of order confirmation, but this may vary based on order size and volume.

  • Order Confirmation: Once your order is ready, we will send you a notification confirming that your food is ready for pickup. Please bring your order confirmation or provide the name on the order when you arrive to collect your food.

4. Order Tracking

We strive to ensure that your order arrives on time, whether for delivery or pickup. You will receive updates on your order status, including estimated delivery time and any changes. Please contact us at 440-564-1331 if you need to inquire about the status of your order.

5. Delivery and Pickup Address

To ensure smooth processing of your order, please make sure that you provide the correct delivery or pickup address during checkout. We cannot be responsible for delays or failed deliveries due to incorrect information.

  • Delivery Address: If your order is for delivery, please double-check the accuracy of your address and any special instructions (e.g., gate codes, apartment numbers).

  • Pickup Address: If you’re picking up your order, please confirm the pickup location as 12399 Kinsman Rd, Newbury Township, OH 44065.

6. Order Issues or Delays

While we make every effort to deliver your order on time and as requested, delays can occasionally occur. If there are any issues with your delivery, such as late arrival or missing items, please contact us immediately at 440-564-1331. We will do our best to resolve any issues and ensure your satisfaction.

  • Missing or Incorrect Items: If you receive an incorrect or incomplete order, please contact us within 1 hour of delivery or pickup, and we will work to rectify the situation, whether by issuing a refund or sending out a replacement.

7. Weather and Traffic Delays

During extreme weather conditions (snow, rain, etc.) or heavy traffic, delivery times may be longer than usual. We appreciate your understanding and patience during these times. Our drivers will take all necessary precautions to ensure that your food arrives in good condition.

8. Refunds for Delivery Issues

In the rare event that your delivery is significantly delayed, or there is an issue with your order, please contact us immediately. Depending on the circumstances, we will either issue a partial or full refund for the delivery portion of your order or provide a replacement, if applicable.

9. Payment Processing

To ensure secure and smooth transactions, all online orders require credit card payment. We use a third-party payment processor that adheres to PCI DSS standards to securely process all payments. We do not store your credit card information.

10. Changes to This Shipping & Delivery Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated Effective Date. By placing an order with us, you agree to the terms of the most current version of this policy.

11. Contact Us

If you have any questions or concerns about our Shipping & Delivery Policy, or if you need assistance with your online order, please don’t hesitate to contact us:

JWS Pizzeria & Grill LLC
12399 Kinsman Rd
Newbury Township, OH 44065
Phone: 440-564-1331

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